Shipping
We ship worldwide! 🌍
CHRISTMAS POSTING DATES:
Make sure you place your Christmas orders by the dates below to ensure they turn up on time!
UK Orders (Standard shipping): Monday 16th December before 4pm.
UK Orders (DPD next day delivery): Friday 20th December before 4pm.
International Orders: Standard delivery times apply (see below). We cannot guarantee any international orders will be delivered in time for Christmas.
This is a very busy time for delivery and courier services so please place your orders asap.
See our shipping options, despatch times and estimated delivery times below:
UK Shipping
Standard Shipping - Royal Mail Tracked 48
Next Day Delivery - order before 4pm Monday - Friday
Once your order has been shipped you will receive a shipping confirmation email to the email address you ordered with containing your tracking link.
See our despatch and estimated delivery times below.
See Royal Mail's service updates here, this will show any known interruptions within their delivery service.
International Shipping
Standard International Shipping - Royal Mail Tracked Service
Once your order has been shipped you will receive a shipping confirmation email to the email address you ordered with containing your tracking link. Once your order reaches its country of destination your parcel will be handed over to your local customs and/or delivery service for final delivery.
VOXY ships its products globally from the UK. Most countries outside of the UK are not charged import tax; some however are, for example EU countries. This tax is at the discretion of your local jurisdiction and is not charged by VOXY. VOXY has no control over any import taxes that you may be subject to and/or how much these charges may be and VOXY will not reimburse any such costs. You as the customer are responsible for checking such taxes on your local government website.
See our despatch and estimated delivery times below.
See Royal Mail's international service updates here, this will show any known interruptions within their delivery service in the UK, this will not show any known interruptions within your local delivery service.
Despatch Times
Orders are despatched Monday - Friday ("Despatch Day(s)").
Standard Shipping Despatch Times - we endeavour to despatch all orders placed before 4pm BST, Monday - Friday on the same working day.
Next Day Delivery Despatch Times - orders placed before 4pm BST, Monday - Friday will be despatched on the same working day.
Orders placed on Saturday, Sunday or on a UK Bank Holiday will be despatched on the next available Despatch Day.
Sales & New Drops - If you have ordered during a new release or a site-wide sale, please allow our team 5 working days to despatch your order.
Delays - Some shipping delays are unavoidable due to unforeseeable events such as delivery service strikes, delays and backlogs. VOXY is not able to refund postage costs for delayed deliveries unless the delay was caused by VOXY or within VOXYs control.
Delivery Times
The below delivery times are estimates from the date of despatch. VOXY cannot reimburse shipping costs where delayed delivery is out of VOXYs control.
UK Standard: 1-3 working days from despatch
UK Next Day: 1 day from despatch if ordered before 4pm Monday - Friday
Europe: 5-7 working days from despatch (custom charges may apply)
USA/Canada: 5-7 working days from despatch
Australia/NZ: 10-12 working days from despatch
Rest of World: 12-14 working days from despatch
Delivery times do not include customs clearance delays which are out of VOXYs control.
See our FAQs here if you have any concerns about your shipment.
If you need further help please reach out to us at: support@voxyofficial.com